It’s almost 2020. People are already trying to make the new year their best one yet by choosing their friends wisely, focusing more on self care, and re-evaluating their current job.
Not too long ago, I began a new position at a new company. The job search was scary, and the interview process wasn’t any easier. But, with the skills I’ve learned over the years, I knew I would land a job with a company that best fit my needs.
There are many things that contribute to the success (or failure) in your interview, including: your outfit, confidence, and knowledge of the company/position. Two years ago, I published this ultimate interview guide, and now that I have more experience interviewing over-the-phone and in-person with various companies, I want to update this guide with the knowledge I've gained over the years.
Best Practices for an Over-the-Phone Interview
"Study" the Day or Night Before
I’ve always found it helpful to make notes on the job description, requirements, and overview of what the company does the night or day before my over-the-phone interviews. That way, I have all of the information I need for the interview the next day.
I’ve also found it helpful to look over the suggested requirements for the job position. If I'm applying for a marketing position for a company that wants someone who is well-versed in Microsoft Excel functions, I'd take 15-20 minutes to review some of the most common functions of Microsoft Excel for marketing professionals and take notes just in case the question comes up. Of course, be as truthful as possible. If you aren't experienced in a subject, acknowledge that.
Review Your Resume Again
Chances are, your interviewer is going to have a couple of questions about your work experience, education, or the tools and skills that you possess. You're going to want to know the top 3 or 4 things that you did at your current and previous positions that are relevant to the position you're interviewing for. You don't want to be caught off-guard regarding questions about what's on your resume.
Give Yourself Time to Get Ready
Wake up at least an hour before your over-the-phone interview. You want to sound awake and enthusiastic during the interview, not like you just rolled out of bed. Give yourself enough time to have some coffee or tea and breakfast so you can be alert and engaged.
Know Your Desired Salary
This may not always happen, but some hiring managers will ask you what your desired salary is during your over-the-phone interview. Regardless of whether or not this is your first full-time position out of college, do your research. Glassdoor and Payscale are great for finding the average salary for almost all job industries. Keep in mind that the numbers may be higher or lower based on:
The amount of experience you have
Where you live
The industry
When considering your desired salary, make sure you are accounting for the amount of money that goes into your commute (whether you will be driving to work every day or taking public transportation), your rent and utilities, whether or not you spend a lot of money on yourself (personal spending), and whether or not you have student loans.
What can seem like the “best job” may not pay you what you’re worth or what you need. If you have 5 years of experience, and their offer seems more entry-level, you have the option to negotiate or turn down the offer.
What to Do at the End of the Interview
After you have asked the hiring manager your questions, ask them if there is anything else they have questions about or would like clarification on.Ask them if they would like a copy of your references, to see your digital portfolio, or resume if applicable.Send that thank you email!
I always send a thank you email to the interviewer after the interview is over. I keep it short and sweet. If they have requested anything, make sure you address it and link to it/attach it to the email. Also, let them know that you look forward to hearing from them soon.
Here’s a sample thank you email I have used:
Hi [first name],
Thank you again for setting time aside to talk about the [name of position] position at [name of company]. I learned so much about [name three new things about the company or position during the interview].
I have attached my resume and my digital portfolio* for your review.
I look forward to hearing from you soon. Thanks, and have a great day.
Best,
Jasmine Wright
* My digital portfolio also has my resume linked at the top of the page
Best Practices for an In-Person Interview
Where Are You Going?
Before you even THINK about what outfit you want to wear for your interview, you should know the exact address of the building, the suite number, the directions of how to get there, and what you need to do once you arrive. Will you need to speak to a concierge so they can let you on the elevator? Do you need to call/email someone so they can buzz you into the building?
How Will You Get There?
My most recent interview occurred in 70-75 degree weather. I knew that if I took public transportation, I’d be sweating like a pig because I’d have to walk to and from the train to get to the building.
So, I looked up how long it would take to drive there and decided to take an Uber. If you decide to take an Uber, either schedule your ride the day before or leave out 10 minutes earlier than you normally would to give the app time to find you a ride and to give your Uber time to get to your location.
Dress for Success
You don't need a $200 outfit to dress for success. Places like H&M, Old Navy, and Marshall’s, and TJ Maxx have nice, business professional clothes that you can buy at affordable prices. Or, check out your local thrift store.
Here’s a quick list of do’s and dont’s as you’re shopping for an outfit for your interview:
Always wear closed-toe shoes.
Heels are fine—as long as you can walk in them.
Make sure you have tote, briefcase, or messenger bag that’s not too flashy and won't distract the interviewer.
When in doubt, go for black, navy blue, or gray.
Bring Extra Copies
You never know if your interviewer will have extra copies of your resume or cover letter on hand. Make sure you bring a couple of copies for them and yourself. No printer? Low ink? Go to your local library and make copies for free or for cheap. I've also used FedEx's and UPS’s affordable printing services for making copies of my resume, cover letter, and references. You can upload your documents on their website, choose the settings, submit them online, and then pick them up or have them delivered.
Sit Up Straight
Slouching can make the interviewer think you're uninterested in the position or tired. Have some coffee, caffeinated tea, or fruit-infused water to keep you alert during your interview.
Know Your Stuff
Don't go in blind. Research your company. There are plenty of resources online. What are their goals or objectives? What exactly is the description of your position? How can you help them achieve their goals?
They also may ask you where you see yourself in 5-10 years. Make sure you at least have an idea. These days, not many people keep their jobs for longer than 10 years because there are always new positions coming along that pay more money. Do you see yourself in graduate school? Business school? Owning your own company? What does your future look like?
Be Ready for Questions
Your interviewer WILL ask if you have questions. The worst thing you can do is say "nope." Make up some questions on the spot if you have to, but your best bet will be to write some down before the interview. Some common (but good) questions include:
What will my day-to-day responsibilities and tasks be?
What are some of the most important qualities someone needs in order to excel in this position?
Could you describe the culture/atmosphere of the company?
What are some of your favorite aspects about this company and your role here?
How would performance be measured and reviewed for this position/role?
What are the next steps in the hiring process?
Confidence is Key
Hundreds of articles will tell you to just relax, but that was hard for me. When you're anxious or nervous going into an interview, it just means you care. You want to do well, and you want to make a good impression--that's OK. Focusing on my breathing, listening to chill music, and looking at my interview notes before I meet with the interviewer usually helps me to calm down. I also try to think as positive as I can by reassuring myself that I'm qualified for the position and that I have the experience needed in order to excel in it.
You’ve got this! If you need any help with your job search, resume, or cover letter, contact me for assistance!
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